Booking and Payment
We require booking and full payment in advance of the start of your tour in order to secure your reservation. Payment will be listed as Walk Brisbane on your credit card statement.
Walk Brisbane is able to accept Visa and Mastercard payment methods.
Walk Brisbane requires at least 24 hours advance notice of any cancellation in order to secure a refund. Cancellations must be communicated by email to firstname.lastname@example.org
No refund will be made for cancellations received less than 24 hours from the tour start time. There are no refunds for late arrivals or no shows on the day of the tour.
No partial refunds will be given after tour commencement. The only exception to this is an egregious error or fault on our part, in which case there will be an assessment done on a case by case basis with regards to any change of our refund policy.
Refunds can only be made to the card used for purchase.
Amendments (different day, different tour)
Amendments to bookings (different day, different tour) are subject to availability and must be requested as soon as possible by email to email@example.com. Amendments are only confirmed when you receive an email confirmation from Walk Brisbane.
For any further questions please feel free to e-mail us at firstname.lastname@example.org or call us on +61 478 635 115